Frequently Asked Questions: Transaction Express
April 17th, 2019

How do I log in?

In addition to your Sonder Payments Welcome Packet, you should receive an email from Transaction Express with instructions for logging in. If you have not received this email, please contact Sonder Payments support by calling (314) 255-5826 or emailing support@sonderpayments.com.

How do I process a new transaction?

From the menu on the left-hand side of the page, select “Transact.” You should see a long list of options appear in this panel. To create a new transaction, select “Sale.” After entering the requested information (payment type, card number, expiration date, amount, and customer information), click the orange “Sale” button to process the transaction.

If you wish to just reserve the funds for a pending transaction, select the orange “Auth Only” button. When the transaction is ready to be completed, select “Settle by Date/Settle Transaction” from the “Transact” dropdown menu. On this page, you will see authorizations organized by date. Clicking the “Settle” checkbox will settle all authorizations from that date. If you’d prefer just to settle one transaction, click the date of the authorization, locate the transaction you wish to complete, and check the “Settle” box before clicking the orange “Settle” button at the bottom of the page.

Where can I view previous transactions?

Start by selecting “Credit Card Reports” from the panel on the left-hand side. From the dropdown, select “Transaction Detail Report.” Here, you can search for individual transactions using any number of criteria. The quickest way to find a single transaction is by using the transaction ID.

How do I update an existing transaction?

Changes can be made to individual transactions after they are located in the Transaction Detail Report. See the above question for how to locate transactions.

How do I send invoices via Transaction Express?

Unfortunately, Transaction Express does not support e-invoicing at this time.

How do I set up recurring payments?

Setting up a recurring payment is simple in Transaction Express. From the menu on the left-hand side of the page, select “Transact.” You should see a long list of options appear in this panel. To create a new transaction, select “Sale.” Enter the requested information (payment type, card number, expiration date, amount, and customer information). You should see a field for “Transaction Frequency.” You can use this dropdown to select how often you’d like the transaction repeated and for how long. The recurring payment will be saved when you click the orange “Sale” button to complete the first transaction.

How do I update existing recurring payments?

From the panel on the left-hand side of the Transaction Express homepage, select “My Services.” You should see a dropdown of secondary options appear, including one called “Recurring.” Click there to view existing recurring payments. Locate the payment you wish to update using customer information, and select the payment to make adjustments.

Can I add transactions completed elsewhere into my Transaction Express online terminal?

Unfortunately, Transaction Express does not allow outside transactions to be uploaded into your Transaction Express history.

More detailed answers to these and other questions are available in the Transaction Express Users Guide. If you have questions about Transaction Express, please reach out to Sonder Payments support by emailing support@sonderpayments.com or calling (314) 255-5826 (available Monday through Friday from 9 AM to 5 PM CST). After-hours support is also available at 1-800-654-9256.